Privacy Policy

Last updated: July 2026

Overview

This Privacy Policy describes how Teratops LLC ("we", "us", "our"), trading under the brand name Cherimola, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.cherimola.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018), Teratops LLC is the Data Controller of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this policy.

1. Scope & Target Market

Our website and services are intended exclusively for individuals located within the United Kingdom (UK). We do not intentionally offer services or market products to individuals outside the UK.

2. Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. "Personal Information" refers to information that identifies, relates to, describes, or can be associated with an individual.

A. Information You Directly Provide to Us

  • Contact Information: Name, email address, phone number, and billing/shipping address.

  • Order & Transaction Details: Items purchased, payment confirmation, shipping address, order history, and customer service correspondence.

  • Account Information: Username, password, and preferences (if an account is created).

  • Customer Support Data: Information you include in communications with us at contact@cherimola.com.

B. Information Automatically Collected

When you visit or navigate the Site, we automatically collect certain information about your device and interaction with the Site:

  • Device & Usage Data: IP address, browser type, operating system, device characteristics, language preferences, referring URLs, pages viewed, and access times.

  • Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to remember your preferences, keep items in your shopping cart, analyze site performance, and improve navigation.

3. How We Use Your Personal Information

We use your personal information for the following lawful legal bases and business purposes:

  • Fulfillment of Contract & Order Processing: To process payment, arrange shipping, issue invoices, confirm orders, send delivery tracking information, and process returns or refunds.

  • Customer Support: To respond to your inquiries, answer questions, update address details, and resolve order issues.

  • Service Improvement & Analytics: To monitor and improve website navigation, user experience, product selection, and general operational security.

  • Legal & Regulatory Compliance: To comply with applicable UK laws, accounting obligations, fraud prevention standards, and statutory consumer regulations.

  • Marketing Communications: Subject to your consent (where required by law), we may send you news, updates, or promotional offers regarding Cherimola. You can unsubscribe at any time using the link in the emails or by contacting contact@cherimola.com.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We only share personal data with trusted third-party service providers ("Data Processors") strictly necessary to perform core business functions on our behalf:

  • E-Commerce & Store Platform Providers: E-commerce platform providers (e.g., Shopify) that host our store, secure database storage, and cart management.

  • Payment Processors: Payment gateways that process credit/debit card transactions securely.

  • Logistics & Delivery Partners: Courier and postal services used to deliver packages to UK addresses.

  • Legal & Regulatory Requirements: If required to do so by applicable UK law, law enforcement, or valid legal process, or to protect the legal rights, safety, and property of Teratops LLC.

5. Cookies and Tracking

We use essential, performance, and analytics cookies on www.cherimola.com.

  • Essential Cookies: Necessary for the website to function properly, including shopping cart maintenance and secure checkout.

  • Analytics Cookies: Help us understand how visitors interact with the site by gathering anonymous usage statistics.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may impact the functionality and purchasing features of the Site.

6. Your Rights Under UK GDPR

If you are a resident of the United Kingdom, you have specific rights regarding your personal data under the UK General Data Protection Regulation (UK GDPR):

  • Right of Access: The right to request copies of the personal data we hold about you.

  • Right to Rectification: The right to request correction of inaccurate or incomplete personal information.

  • Right to Erasure ("Right to be Forgotten"): The right to request that we delete your personal data under certain conditions.

  • Right to Restrict Processing: The right to request that we limit the processing of your personal information.

  • Right to Data Portability: The right to receive your personal data in a structured, commonly used format or have it transferred to another controller.

  • Right to Object: The right to object to the processing of your data, including direct marketing.

To exercise any of these rights, please contact us at contact@cherimola.com. We will respond within the statutory timeframe (one month).

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including fulfilling orders, providing support, resolving disputes, and satisfying legal, tax, or statutory reporting requirements.

8. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against accidental loss, unauthorized access, alteration, or disclosure. However, no internet transmission or electronic storage method can be guaranteed 100% secure.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices, legal obligations, or regulatory updates. Any revised version will be published on this page with an updated "Last updated" date.

10. Contact Us & Complaints

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is managed, please contact us:

  • Data Controller: Teratops LLC

  • Brand Name: Cherimola

  • Email: contact@cherimola.com

  • Website: www.cherimola.com