Refund & Return Policy

Last updated: July 2026

1. Overview & UK Consumer Rights

Thank you for shopping at www.cherimola.com, operated by Teratops LLC, trading as Cherimola. We want to ensure you are entirely satisfied with your purchase.

Our Refund & Return Policy is fully compliant with applicable United Kingdom consumer rights legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This policy applies exclusively to orders delivered within the United Kingdom (UK).

2. 14-Day Statutory Right to Cancel

Under UK consumer laws, you have the right to cancel your contract and return your item(s) for any reason within 14 calendar days from the day you (or a third party designated by you) physically receive the goods.

To exercise your right to cancel, you must inform us of your decision to return your purchase by sending a clear email statement to contact@cherimola.com within the 14-day cancellation window.

3. Return Eligibility Conditions

To qualify for a valid return and full refund:

  • The return request must be submitted within 14 days of delivery.

  • The item must be unused, unworn, unwashed, and in the same condition in which you received it.

  • The item must be in its original packaging with all original labels and tags attached.

  • Proof of purchase (such as your order number or confirmation email) must be provided.

4. How to Initiate a Return

  1. Submit a Request: Email our customer support team at contact@cherimola.com with your order number, details of the item(s) you wish to return, and the reason for return.

  2. Receive Return Instructions: Our team will review your request and provide you with the appropriate return shipping address and instructions.

  3. Dispatch Your Return: Package the item securely and send it back to the designated address within 14 days of notifying us of your cancellation.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item arrives damaged, defective, or if you receive the wrong product, please contact us immediately (within 48 hours of delivery) at contact@cherimola.com with clear photographs of the product and packaging.

For faulty or damaged goods verified by our team, we will provide a pre-paid return label, arrange a replacement, or issue a full refund in accordance with your statutory rights under the UK Consumer Rights Act 2015.

6. Refund Processing

  • Inspection: Once your returned item is received and inspected at our facilities, we will send you an email to notify you of the approval or rejection of your refund.

  • Payment Method: Approved refunds will be processed back to your original payment method within 5 to 10 business days.

  • Processing Delays: Please note that financial institutions may take additional time to post the refunded amount to your bank or credit card statement.

7. Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

  • Operating Company: Teratops LLC

  • Brand Name: Cherimola

  • Customer Support Email: contact@cherimola.com

  • Website: www.cherimola.com